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Smudge Murals Privacy Policy

This privacy notice tells you what to expect us to do with your personal information. 

Our contact details 

smudgemurals@outlook.com / 07527632387 / www.smudgemurals.com  

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What information we collect, use, and why 

We collect or use the following information to provide services and goods, including delivery: 

  • Names and contact details 

  • Addresses 

  • Purchase or account history 

  • Health and safety information 

  • Information relating to loyalty programmes 

  • Website user information (including user journeys and cookie tracking) 

  • Photographs or video recordings 

  • Records of meetings and decisions 

  • Information relating to compliments or complaints 

We collect or use the following information for service updates or marketing purposes: 

  • Names and contact details 

  • Addresses 

  • Marketing preferences 

  • Location data 

  • Purchase or viewing history 

  • IP addresses 

  • Website and app user journey information 

We collect or use the following information for research or archiving purposes: 

  • Names and contact details 

  • Addresses 

  • Location data 

  • Recorded images, such as photos or videos 

  • Purchase or viewing history 

  • IP addresses 

  • Website and app user journey information 

  • Personal information used for the purpose of research 

 

Lawful bases 

Our lawful bases for collecting or using personal information to provide services and goods are: 

  • Contract 

Our lawful bases for collecting or using personal information for service updates or marketing purposes are: 

  • Contract 

Our lawful bases for collecting or using personal information for research or archiving purposes are: 

  • Contract 

 

Where we get personal information from 

  • People directly 

  • Publicly available sources 

 

How long we keep information 

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Who we share information with 

Data processors: 

  • Google Analytics  

This data processor does the following activities for us: Analysis of website visitors. 

  • Apple iCloud 

This data processor does the following activities for us: Storage of business files on cloud.  

  • Wix  

This data processor does the following activities for us: Processing of website visitors data 

  • Microsoft OneDrive 

This data processor does the following activities for us: Storage of business files on cloud. 

 

Other organisations: 

  • Professional consultants 

  • Publicly on our website, social media or other marketing and information media (where appropriate) 

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Sharing information outside the UK 

Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information. 

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Your data protection rights 

Under data protection law, you have rights including: 

  • Your right of access - You have the right to ask us for copies of your personal data. 

  • Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

  • Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances. 

  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances. 

  • Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances. 

  • Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances. 

  • Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent. 

 

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you. 

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice. 

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How to complain 

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. 

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If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO. 

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The ICO’s address:            

Information Commissioner’s Office 
Wycliffe House 
Water Lane 
Wilmslow 
Cheshire 
SK9 5AF 

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Helpline number: 0303 123 1113 

Website: https://www.ico.org.uk/make-a-complaint 

 

 

 

Last updated 

18 April 2024 

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